RETURNS POLICY

We hope you will be delighted with your products. If you are not completely happy, we do accept returns according to the below conditions, provided the original product is received back to us within 7 days of purchase not used. To process a return, please email us at info@johnessaaesthetics.com.au and quote your order number.

Please keep your original packaging to avoid return postage charges.

Once returned products have been received, a refund will be processed via the same method by which you made the purchase. Please note that it can take up to 7 business days for the refund to appear in your account.

RETURNS DUE TO A REACTION

The products we stock are medical grade and it is important to always use products as directed on the label. If you choose a product that does not suit your skin and wish to return it, a handling and restocking fee may apply up to 50% of the value of the item. You will be responsible for the shipping charges to return the product to us.

In the rare case that your skin becomes irritated or shows signs of an allergic reaction, please stop using the product immediately and call us. 

1) Notify us immediately should a reaction occur and provide proof (photos will suffice).

2) We will authorise the return and organise a courier pickup but you are responsible for any additional packaging.

3) Once we receive the product back, we will process the refund or supply replacement. 

DAMAGED OR INCORRECT PRODUCTS

Whilst we do our best, unfortunately mistakes can happen. You must Notify us within 24 hours of receiving a damaged or incorrect product for a refund or replacement to apply.

1) We require photos as proof of the damage or incorrect product so our team can assess and authorise the return. 

2) We will organise a courier pickup but you are responsible for any additional packaging.

3) Once we receive the damaged or incorrect product, we will process the refund or supply replacement. 

CHANGE OF MIND

We are unable to accept returns for change of mind unless agreed otherwise. Please contact us to arrange a return.

Change of mind returns not accepted under any circumstances for items that are shipped directly from the manufacturer (supplier direct delivery) as they will not accept change of mind returns on our behalf.